Returns Policy

This Returns Policy was last modified on Friday 1st September 2023.

This Returns Policy is applicable for Web Orders only.

Tsurumi Pumps Ltd. ("us", "we", or "our") operates (the “Site”).


Right of cancellation

You may cancel your order any time up to 14 days after delivery of the goods. To cancel, you must make a clear statement of your wish to do so. This statement should be sent by letter or transmitted by e-mail; Notice of cancellation begins from the date posted or time transmitted. We recommend you get proof of posting or transmission. Provided that any goods which you have ordered, under the cancelled contract, are returned (at your own expense) complete, in their original product boxes, undamaged by you or your return delivery method and unused, within 14 days of your cancellation, you will receive a full refund.  This refund will be by the same method of payment that you used for your payment. You will not incur fees for reimbursement; however, we will not refund the delivery charges. 


Defective items

You have the right to return a defective item within the specified guarantee period for the product. Please contact our sales department who can advise the length of guarantee for the product. 


Before contacting us, please refer to the troubleshooting guide found in the manual supplied with the product. You may find that by following the guide you may resolve the problem!  After following the guide, if the equipment is still defective, then please contact At this point, we may be able to offer further advice to resolve the problem.


NB DO NOT attempt any repair or adaptation to any equipment during the warranty period, or use, or adapt at any time, the equipment for any purpose other than for which it was designed.  Any such interference or misuse will negate any claim under the guarantee.


You cannot return a non-defective if it has been used or used in the wrong duty (service or application)


How we deal with a defective item

We will either repair or replace the equipment with the same or a newer model.  We reserve the right to replace it with an alternative brand capable of matching the duty required. We will send the replacement item at our cost.


We require at least 14 working days from arrival at our Maidstone warehouse to inspect it and send a replacement for a defective item.


Contact Us

If you have any questions about this Returns Policy, please contact us.