External Privacy Notice
Tsurumi Pumps UK Limited
External Privacy Notice
Last Updated: 9th February 2026
1. Who we are and what we do
Who we are
We are Tsurumi Pumps UK Limited (“Tsurumi UK”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 02545121, and we have our registered office at: Obart House, Liphook Way, 20/20 Industrial Estate, Maidstone, Kent, ME16 0FZ. We are registered with the UK data protection supervisory authority, the Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration number ZA295359.
What we do
We are in the business of manufacturing and supplying various types of pumps to a number of sectors, both to individuals and organisations. We are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if:
1. You visit our website
2. You purchase goods or services from us, regardless of the order method - through our website, email, phone, in person at our premises etc.
3. if a customer asks us to deliver goods or services to you, or provides us with your contact or delivery details in connection with an order (for example, where goods are delivered directly to a third party).
4. You enquire about our products and/or services
5. You sign up to receive newsletters and/or other promotional communications from us
6. You request troubleshooting or warranty assistance from us
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
6. How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
· reputable companies who provide lead generation contact lists
· others to whom you have provided consent
· publicly available sources such as social media platforms
7. Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
|
Categories of individuals |
Categories of Personal Data |
Purpose of Processing |
Lawful Basis |
Retention Period |
|
Customers |
Name, address, email address, phone number, payment details. |
To fulfil your order |
Contract |
6 years following the date of the transaction |
|
Customers |
Name, address, email address, phone number, payment details. |
Enquiry |
Legitimate Interest – it is in our legitimate interests to retain data in case enquiry becomes an order. |
2 years following date of enquiry |
|
Customer |
Name, job title, work email address, work phone number, company you work for. |
To send you newsletters and other promotional communications.
To retain a suppression list of those who do not wish us to market to them. |
Consent/ Legitimate Interests – it is in our legitimate interests to send marketing materials by post.
Legitimate interests – it is in our legitimate interests to comply with data protection legislation. |
2 years following last meaningful contact
Indefinite.
|
|
Customer |
Name, address, job title, email address, phone number, company you work for, purchase history. |
To process warranty and service requests. |
Contract. |
For the duration of the warranty or service period. |
|
Visitors to our offices |
CCTV surveillance footage. |
To ensure health and safety a prevent or detect unlawful acts. |
|
20 days unless required for purposes of an investigation. |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
8. Sharing your Personal Data
We may share your Personal Data with our carefully selected third parties, including: transport companies, Customer Relationship Management (CRM) system/s, marketing platforms including MailChimp and payment processing platforms. In the event of our CCTV system capturing evidence of unlawful activity or a safety issue we may share footage with relevant organisations for the purpose of investigating such incidents.
9. International Transfers
Your Personal Data may be processed outside of the UK. This is because we may share some information with other parts of the Tsurumi group. We may also send information relating to orders or enquiries to other parts of the Tsurumi group who are better placed to provide you with goods and services. If necessary, we may share your information with other parties outside the UK if necessary to fulfil orders you have placed with us.
We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:
● Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
● We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here international-data-transfer-agreement.pdf (ico.org.uk)).
10. Marketing Communications
From time to time, with your consent or as our legitimate interest, we may use your information to contact you with details about our products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights you can do so by following the ‘unsubscribe’ link on any emails received or contacting us at GDPR@tsurumi.co.uk.
11. Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
· Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
· Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
· Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
· Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
· Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
· Right to restrict processing
You have the right to restrict our use of your Personal Data.
· Right to portability
You have the right to ask us to transfer your Personal Data to another party.
· Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
· Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
· Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
Or by telephone on 0303 123 1113
For supervisory authorities in other countries within the EU see the link below:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
12. Children’s Privacy
We do not offer our products and services to children and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
13. How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Tsurumi UK
Obart House
Liphook Way
20/20 Industrial Estate
Maidstone
Kent
ME16 0FZ
01622 355 016
We have also appointed a Data protection Officer (“DPO”). Our DPO is Evalian Limited and can be contacted as follows:
Evalian Limited
West Lodge
Leylands Business Park
Colden Common
Southampton
Hampshire
SO21 1TH
Email: dpo@evalian.co.uk
Tel: 03330500111
Please mark your communications FAO the ‘Data Protection Officer’.
14. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 9th February 2026.
Previous versions of this notice can be obtained upon request.
